Privacy Policy
WADY ("we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website, use our redemption portal, or interact with WADY Bitcoin cold storage gift cards.
1. Information We Collect
Website visitors
When you browse our website, we may automatically collect limited technical information such as your IP address, browser type, device type, and pages visited.
Redemption portal
When you redeem a WADY gift card through our redemption portal, we may collect:
- Card serial number and activation code
- Mobile phone number (for SMS verification)
- Transaction details (amount, status, Bitcoin transaction ID when applicable)
- IP address, browser user agent, and session data
- Security-related data (e.g., reCAPTCHA verification, device fingerprinting for fraud prevention)
Support communications
If you contact us by email or other channels, we collect the information you provide (such as your name, email address, and message content) to respond to your inquiry.
2. How We Use Your Information
We use collected information to:
- Process and verify gift card redemptions
- Send SMS verification codes and transaction-related notifications
- Prevent fraud, abuse, and unauthorized access
- Maintain security logs and monitor system integrity
- Comply with legal obligations and enforce our Terms of Service
- Respond to support requests and improve our services
3. Legal Basis for Processing (EEA/UK Users)
If you are located in the European Economic Area or United Kingdom, we process personal data based on: performance of a contract (redemption services), legitimate interests (security and fraud prevention), and compliance with legal obligations. Where required, we will obtain your consent before processing.
4. Third-Party Services
We may share limited information with trusted service providers who assist us in operating our services, including:
- SMS delivery providers (to send verification codes)
- Google reCAPTCHA (for bot and abuse prevention)
- Infrastructure and hosting providers
These providers are permitted to use your information only as necessary to perform services on our behalf and are required to protect it appropriately.
5. Data Retention
We retain personal information only as long as necessary to fulfill the purposes described in this policy, including:
- Transaction records: retained for accounting, dispute resolution, and legal compliance
- Security and API logs: retained for a limited period for fraud detection and auditing
- Support correspondence: retained as needed to resolve your request
When data is no longer required, we delete or anonymize it in accordance with our internal retention schedule.
6. Security
We implement technical and organizational measures designed to protect your information, including encryption in transit, access controls, rate limiting, and security monitoring. WADY gift cards use air-gapped cold storage; private keys are generated and stored offline. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
7. Your Rights
Depending on your location, you may have the right to access, correct, delete, or restrict processing of your personal data, object to certain processing, request data portability, or withdraw consent. To exercise these rights, contact us at support@wady.io. You may also have the right to lodge a complaint with your local data protection authority.
8. Children's Privacy
Our services are not directed to individuals under 18. We do not knowingly collect personal information from children. If you believe we have collected information from a minor, please contact us so we can delete it.
9. International Transfers
Your information may be processed in countries other than your own. Where required, we implement appropriate safeguards for cross-border data transfers.
10. Changes to This Policy
We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page indicates when revisions were made. Continued use of our services after changes constitutes acceptance of the updated policy.
11. Contact Us
For privacy-related questions or requests, contact:
WADY
Email: support@wady.io